These Terms & Conditions apply when you visit countrychiccosmetics.com, place an order with Country Chic Cosmetics, or otherwise use our website and services. By using our website or placing an order, you agree to these Terms & Conditions. If you do not agree to these terms, please do not use our website or place an order.
2. About Us
This website is operated by: Country Chic Cosmetics 6339 Charlotte Pike #91 Nashville, TN 37209 United States UK & General Enquiries: info@countrychiccosmetics.com USA Enquiries: usa@countrychiccosmetics.com Website: countrychiccosmetics.com
3. Our Website
We aim to keep our website accurate and available, but we cannot guarantee that it will always be uninterrupted, error-free or available. We may update, suspend or change parts of the website where reasonably necessary. You must not misuse our website, attempt to interfere with its operation, introduce malicious software, scrape content without permission or use it for unlawful purposes.
4. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other information are accurate. However: Colours may appear differently depending on your screen or device Packaging may occasionally change Product specifications may be updated Minor differences may occur between photographs and the physical product All products are subject to availability. We reserve the right to discontinue or change products without prior notice.
5. Cosmetic Products
Our products are intended to be used in accordance with the directions and warnings shown on the packaging. You should: Read all instructions before use Follow any product-specific warnings Stop using a product if irritation occurs Keep products away from children where appropriate For external use only unless specifically stated otherwise. Individual sensitivities and reactions vary. Nothing on our website should be treated as medical advice.
6. Prices
Prices may be displayed in GBP, USD or other currencies, depending on your location and checkout settings. The final price payable will be shown before you complete your order. Prices may change at any time, but changes will not normally affect an order we have already accepted. Delivery charges, applicable taxes and other charges will be shown where relevant during checkout.
7. Orders
When you place an order, you are making an offer to purchase the products in your basket. Receiving an automated order confirmation does not necessarily mean we have accepted your order. We may refuse or cancel an order where reasonably necessary, including where: A product is unavailable A price or product description was clearly incorrect Payment cannot be authorised Fraud or misuse is suspected We cannot deliver to the address provided Legal or regulatory restrictions prevent the sale If we cancel an order after payment has been taken, we will refund the relevant amount. Shopify confirms that the merchant, rather than Shopify, is responsible for the sale contract, products, refunds, returns and compliance in the markets where the merchant sells.
8. Payment
Payments are processed securely through Shopify and/or other payment providers made available at checkout. Available payment methods will be displayed before purchase. We do not normally receive or store your complete payment-card details.
9. Delivery
UK UK orders are normally estimated to arrive within 2–3 working days after dispatch. USA USA orders are normally estimated to arrive within 4–7 working days after dispatch. These are estimated delivery times, not guaranteed delivery dates. Delivery may be affected by: Courier delays Weather Customs Public holidays Incorrect address details Events outside our reasonable control Customers are responsible for ensuring that the delivery address entered at checkout is accurate.
10. Risk and Ownership
Where applicable, responsibility for the goods passes to you when the order is delivered to the address provided. Ownership passes once we have received full payment for the goods.
11. Change-of-Mind Returns
We accept returns of eligible products where they are: Unopened Unused In their original condition Still sealed where applicable Customers are responsible for the cost of return postage for change-of-mind returns unless we agree otherwise. Contact info@countrychiccosmetics.com before returning an item so we can provide return instructions.
12. UK Cancellation Rights
UK consumers buying online will generally have statutory cancellation rights for distance contracts. However, UK law provides that the cancellation right can cease for sealed goods which are unsuitable for return for health-protection or hygiene reasons once they have been unsealed after delivery. Because cosmetics can fall within this type of category, products that have been opened, used or unsealed may not be eligible for a change-of-mind return where the legal hygiene exception applies. This does not affect your rights if the product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
13. Faulty, Damaged or Incorrect Goods
If you receive a product that is: Faulty Damaged Incorrect Misdescribed Otherwise not as legally required please contact: info@countrychiccosmetics.com Include: Your order number A description of the issue Photographs where relevant UK consumers have statutory rights regarding faulty goods under the Consumer Rights Act 2015. Nothing in these Terms & Conditions limits those statutory rights.
14. Refunds
Where a refund is due, we will issue it using the original payment method unless otherwise agreed or legally permitted. Refund processing times can vary depending on the payment provider and your bank. Shopify advises merchants to clearly state the return period, return address, return-cost responsibility and relevant refund information in their public refund policy.
15. Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible. We will try to help, but we cannot guarantee that changes or cancellations will be possible once an order has entered processing or been dispatched.
16. Promotions and Discount Codes
From time to time, we may offer discount codes, promotional pricing, competitions or special offers. Unless stated otherwise: Promotions cannot be exchanged for cash Codes may have expiry dates Codes may be limited to certain products or customers Only one promotional code may be used per order We may withdraw or correct a promotion where there has been an obvious error or abuse Additional promotion-specific terms may also apply.
17. Intellectual Property
Unless otherwise stated, all content on our website belongs to or is licensed to Country Chic Cosmetics. This includes: Brand names Logos Product names Packaging designs Product photography Graphics Written content Artwork Website designs You may not copy, reproduce, modify, distribute or commercially use our intellectual property without written permission.
18. User Content and Social Media
If you voluntarily send us photographs, reviews, comments or other content, we may ask for permission before using that content for marketing or promotional purposes. We will not claim ownership of your content simply because you contact us or tag us on social media. Any separate collaboration, ambassador or content agreement may contain additional terms.
19. Third-Party Services and Links
Our website may contain links to services operated by third parties, including Shopify, payment providers, social media platforms and delivery providers. We are not responsible for the content or independent practices of third-party websites. Their own terms and privacy policies will apply when you use their services.
20. Our Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so. This includes liability that cannot legally be excluded under applicable consumer law. To the maximum extent permitted by law, we are not responsible for: Indirect or consequential losses Losses caused by events outside our reasonable control Website interruptions caused by third-party systems Losses resulting from misuse of our products contrary to supplied instructions Nothing in this section affects your mandatory consumer rights.
21. US Customers
If you are located in the United States, mandatory federal or state consumer-protection laws may apply to your purchase. Nothing in these Terms & Conditions is intended to remove rights that cannot legally be waived under applicable US law. If any provision in these terms conflicts with a mandatory consumer right in your state, the mandatory law will take priority to the extent required.
22. UK Customers
Nothing in these Terms & Conditions affects rights that UK consumers have under applicable consumer-protection law. Terms that would unlawfully restrict or exclude statutory consumer rights will not apply.
23. Events Outside Our Control
We are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, such as: Extreme weather Natural disasters Transport disruption Customs delays Postal or courier disruption Government action Internet or technology failures Industrial action Other events we could not reasonably prevent
24. Privacy
Our collection and use of personal information is explained in our Privacy Policy. Our website may also use cookies and similar technologies as explained in our cookie information.
25. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on this page. The terms applying to a purchase will generally be those in force when the order was placed, subject to applicable law.
26. Severability
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
27. Governing Law
For UK consumers, these Terms & Conditions are governed by the laws of England and Wales, without affecting any mandatory rights you have under the law of the country in which you live. For US customers, applicable mandatory federal and state consumer-protection laws may also apply. Nothing in this section prevents a consumer from relying on legal rights that cannot be excluded by contract.
28. Contact Us
Country Chic Cosmetics 6339 Charlotte Pike #91 Nashville, TN 37209
