Privacy Policy
Last updated: 11 October 2026
1. Introduction
Country Chic Cosmetics is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit countrychiccosmetics.com, place an order, join our mailing list, contact us, interact with our social media accounts or otherwise engage with Country Chic Cosmetics.
For UK customers, we process personal information in line with applicable UK data protection law, including UK GDPR requirements. UK businesses must identify a valid lawful basis for processing personal information and explain how and why personal data is used.
For US customers, additional rights may apply depending on the state in which you live and whether the relevant state privacy law applies to our business.
2. Who We Are
This website is operated by:
Country Chic Cosmetics
6339 Charlotte Pike #91
Nashville, TN 37209
United States
UK & General Enquiries:
info@countrychiccosmetics.com
USA Enquiries:
usa@countrychiccosmetics.com
Website:
countrychiccosmetics.com
Country Chic Cosmetics determines how and why personal information is used in connection with our business.
3. When We Collect Personal Information
We may collect personal information when you:
Visit or browse our website
Place an order
Enter information during checkout
Contact us by email
Join the CCC Club or another mailing list
Sign up for launch or restock updates
Request customer support
Submit a return, refund or complaint
Interact with our Instagram, TikTok or other social media accounts
Participate in promotions or campaigns
Interact with our advertising
We may also receive limited information from companies that help us operate our website, process payments, fulfil orders, deliver products, prevent fraud or measure marketing performance.
4. Personal Information We May Collect
Depending on how you interact with us, this may include:
Identity and contact information
Name
Email address
Telephone number
Billing address
Delivery address
Order and transaction information
Products purchased
Order history
Transaction information
Returns and refunds
Delivery details
Payment information
Payments are processed through third-party payment providers. Country Chic Cosmetics does not normally receive or store your complete payment card number.
Customer service information
Emails and messages
Complaints
Return requests
Order queries
Photographs you send relating to damaged or incorrect products
Marketing information
Mailing-list subscriptions
Marketing preferences
Engagement with marketing communications
Technical information
IP address
Browser type
Device information
Operating system
Website activity
Referring pages
Cookie and similar identifiers
Social media information
When you interact with our public social media accounts, we may receive information made available by the relevant platform, such as your username, public profile information, comments or messages.
5. How We Use Personal Information
We may use personal information to:
Process and fulfil orders
This includes taking payment, preparing orders, arranging delivery, sending order communications and dealing with returns or refunds.
Provide customer service
We use information to answer enquiries, resolve complaints and provide support.
Protect our business and customers
We may use transaction and technical information to detect fraud, misuse or security threats.
Comply with legal obligations
This may include tax, accounting, consumer-protection, product-safety and regulatory requirements.
Send marketing communications
Where permitted, we may send information about new launches, early access, offers, restocks, events and Country Chic Cosmetics news.
Improve our website and services
We may use analytics and technical information to understand website performance and improve customer experience.
6. Our Legal Bases for UK Customers
Where UK data protection law applies, we may rely on:
Contract
Where processing is necessary to complete an order or provide a service you requested.
Consent
For activities such as certain marketing communications or non-essential cookies.
Legitimate interests
Where we have a genuine business reason to process information, such as fraud prevention, website security, customer service or service improvement, provided your rights do not override those interests.
Legal obligation
Where processing is required to comply with law.
The ICO requires organisations to choose and document an appropriate lawful basis before processing personal information.
7. Shopify, Squarespace and Other Providers
We use third-party providers to operate Country Chic Cosmetics.
These may include:
Squarespace
For website hosting, design and website functionality.
Shopify
For ecommerce functionality, checkout, order processing and related services.
Shopify states that merchants remain responsible for privacy compliance, store operation, products, transactions, refunds, returns and compliance in the markets where they sell.
Payment providers
To process customer payments securely.
Email providers
For business email and customer communications.
Fulfilment and delivery providers
To prepare, ship and track orders.
Analytics and advertising providers
Where enabled, to understand website performance and measure advertising.
8. Sharing Personal Information
We may share relevant personal information with:
Shopify
Squarespace
Payment processors
Fulfilment centres
Couriers and postal services
Email and hosting providers
Fraud-prevention and security providers
Analytics providers
Advertising and social-media platforms
Professional advisers
Regulators, courts or law-enforcement authorities where required by law
We do not sell personal information for money.
9. Advertising and Social Media
Country Chic Cosmetics may advertise through services such as Instagram, Facebook, TikTok, Google or similar platforms.
Depending on the advertising tools enabled and your privacy choices, these platforms may receive limited technical or advertising information to:
Measure conversions
Measure campaign performance
Show relevant advertising
Build advertising audiences
Prevent fraud and abuse
Some US state laws may treat certain targeted-advertising or data-sharing activities as a “sale” or “sharing” even if no money changes hands.
Where applicable, we will provide any legally required opt-out rights.
10. Cookies and Similar Technologies
Our website may use:
Essential cookies
Needed for security, checkout and basic website operation.
Preference cookies
Used to remember certain choices.
Analytics cookies
Used to understand traffic and website performance.
Advertising cookies
Used, where enabled, to measure or personalise advertising.
Under UK rules, consent is generally required for cookies that are not strictly necessary.
You may be able to manage cookies through our website controls and your browser settings.
11. Email Marketing
If you join the CCC Club or otherwise sign up for marketing, we may send promotional communications about:
New products
Early access
Offers
Restocks
Events
Country Chic Cosmetics news
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting:
Unsubscribing from marketing will not prevent essential order or service communications.
12. International Transfers
Because we serve customers in both the UK and USA, and because some of our technology and service providers operate internationally, personal information may be transferred or accessed outside the country in which you live.
For UK personal information, international transfers must be covered by an appropriate legal mechanism, such as UK adequacy regulations, appropriate safeguards or another permitted exception.
The UK also recognises certain US organisations participating in the UK Extension to the EU-US Data Privacy Framework through its adequacy arrangements.
13. How Long We Keep Information
We keep personal information only for as long as reasonably necessary.
Retention periods may depend on:
Why the information was collected
Tax and accounting requirements
Legal obligations
Fraud prevention
Customer service
Dispute resolution
Order and transaction information may need to be retained for several years.
Marketing information may be retained until you unsubscribe or it is no longer reasonably required.
14. Security
We take reasonable steps to protect personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
We also rely on established technology providers to operate parts of our online infrastructure.
No online system can guarantee absolute security.
The FTC expects businesses to honour the privacy and security promises made to consumers.
15. Third-Party Links
Our website or social-media accounts may link to websites operated by other organisations.
Those websites operate under their own privacy policies.
Country Chic Cosmetics is not responsible for the privacy practices of independent third parties.
16. UK Privacy Rights
Where UK data protection law applies, you may have rights including:
The right to be informed
The right of access
The right to correction
The right to request deletion in certain circumstances
The right to restrict certain processing
The right to object
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to object to direct marketing
The ICO explains that individuals have a range of rights over their personal information, including access, objection and erasure.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
17. US Privacy Rights
If you live in the United States, you may have additional rights under the privacy law of your state.
Depending on the state and whether that law applies to Country Chic Cosmetics, those rights may include:
The right to know what personal information we collect
The right to request access to your personal information
The right to request correction
The right to request deletion
The right to obtain a portable copy of certain personal information
The right to opt out of certain sales of personal information
The right to opt out of certain targeted advertising
The right to opt out of certain profiling
The right not to be discriminated against for exercising privacy rights
The right to appeal certain privacy-request decisions where required
Different US state privacy laws apply at different thresholds. For example, Colorado’s Privacy Act applies to businesses targeting Colorado residents that process personal data of at least 100,000 Colorado consumers annually, or that sell personal data and process the data of at least 25,000 consumers.
Country Chic Cosmetics does not sell personal information for money.
Where applicable law treats certain advertising or data-sharing activity as a sale or sharing, we will provide legally required opt-out methods.
To submit a US privacy request, contact:
or
Please include enough information for us to understand your request. We may need to verify your identity before responding.
18. California Residents
If California privacy law applies to Country Chic Cosmetics, California residents may have additional rights regarding their personal information, including rights relating to access, correction, deletion, disclosure and certain forms of sale or sharing.
Not every business is subject to California’s privacy law. Applicability depends on statutory thresholds and other conditions.
If applicable, Country Chic Cosmetics will provide California residents with any additional notices and opt-out mechanisms required by law.
19. Children
Our website and products are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.
If we learn that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete it.
20. Complaints
If you have concerns about how we handle personal information, please contact us first.
For UK matters, you may also have the right to complain to the:
Information Commissioner’s Office (ICO)
For US matters, you may also have the right to contact your state attorney general or another relevant privacy regulator.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
Changes to our business
New products or services
New technology
Changes to our website
Changes to applicable law
The latest version will be published on this page with the updated date shown above.
22. Contact Us
Country Chic Cosmetics
6339 Charlotte Pike #91
Nashville, TN 37209
United States
UK & General Enquiries:
info@countrychiccosmetics.com
USA Enquiries:
usa@countrychiccosmetics.com
Website:
countrychiccosmetics.com